Established in 1987, Statopex is a team of experts who develop customized Mystery Shopping programs used to evaluate the quality of the customer service and experience provided at a location or to validate compliance of retail stores to the Act prohibiting the sale to minors. Statopex also develops customized merchandising programs and various sales force support services.
Mystery Shopping
Marketing Surveys
Merchandising
Statopex is proud to count amongst its customers, businesses of national status and leaders in their own market, and thanks them for their vote of confidence throughout the years.
Testimonials
“For the past several years, Statopex has carried out various types of in store mandates for us. I allot them the following qualities: very good quality of in store mandates execution, qualified and knowledgeable representatives, great availability and flexibility of its personnel, reliability of information collected, excellent customer service and respect of scheduled time-frame.”
Marie-Chantal Lecomte
Marketing Research Analyst
Metro
“Having worked together for the past several years, Statopex largely contributed to increasing the quality of our customer service in our stores. The skilled secret shoppers assigned to the program generate reliable evaluation reports that allow us to readily identify opportunities for improving our customer service standards.”
Claude De Luca
Vice-President & General Manager
Corbeil Appliances
“Thanks to the collaboration of Statopex, we were capable of raising our customer service to a higher level and improve conformity in prohibiting sales to minors. Statopex stands out by its professionalism, customized service and execution promptness.”
Mario Sauvé
Senior Director
Convenience stores Network
Ultramar Ltée
“At first, the implementation of a Mystery Shopping program caused a stir at Passion Jardins. Since then, the program has become an annual priority for our retailers. As a training and awareness-raising tool, our employees are now aware of their impact on the customer experience. Statopex has carefully guided us towards this objective.”
Robert Nadeau
Marketing Director
Passion Jardins
“With only a few days notice, Statopex conducted an important study on the distribution of our products to Quebec supermarkets. The accuracy of their data allowed us to act quickly in order to increase our sales and market share.”
Mario Latendresse
President
Saladexpress
“Committed and eager to meet our expectations, Statopex continuously innovates the management process of their Mystery Shopping program by developing new control and measurement tools that largely contribute to the credibility of the program within our team. We appreciate management’s availability, openness and great willingness to support us in our efforts to improve our Mystery Shopping programs.”
Chantal Meilleur
Training and Customer Relations Department
Couche-Tard
“We have been doing business with Statopex for over 3 years for audits and we are very satisfied with their service. The people with whom we collaborate are effective and reliable and are particularly dedicated in offering quality service. »
Marilyne Fournier
Marketing Research
Sobeys Inc.
“ Instore Focus Inc. has worked with Statopex for several years. The skill, knowledge and experience Statopex brings to services our business is second to none in the business. Their National field execution is excellent. Most importantly the feedback and reporting packages we receive are timely and invaluable aiding Instore Focus benchmarks our quality control efforts through your Mystery Shop Program. Statopex has been a critical part of our Quality Control team and we continue to value his contribution to our program.”
John Baird
President
Instore Focus Inc.
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When you choose Statopex, you have access to a database of qualified Mystery Shoppers. These Mystery Shoppers are women or men of all ages whose profile varies according to the client’s evaluation needs. They come from different backgrounds. They may be married, single, in a relationship, parents, come from a small or large family, retired, students and in the job market. Many Mystery Shoppers apply for mandates or visits to earn extra income or simply because they like shopping. Our Mystery Shoppers are screened and must meet Statopex’ requirements as they relate to self-discipline, reliability, observation skills, spelling accuracy, etc. These anonymous Mystery Shoppers receive the training needed to meet the requirements of your program, such as evaluation timeframe, date, duration, etc. These Mystery Shoppers act as real shoppers. They purchase items, exchange products or ask for refunds in store. They ask questions and inquire about your company’s goods or services. Statopex abides by a Code of Ethics to which all Mystery Shoppers must adhere. |
