“For the past several years, Statopex has carried out various types of in store mandates for us. I allot them the following qualities: very good quality of in store mandates execution, qualified and knowledgeable representatives, great availability and flexibility of its personnel, reliability of information collected, excellent customer service and respect of scheduled time-frame.”

Marie-Chantal Lecomte
Marketing Research Analyst
Metro

“Having worked together for the past several years, Statopex largely contributed to increasing the quality of our customer service in our stores. The skilled secret shoppers assigned to the program generate reliable evaluation reports that allow us to readily identify opportunities for improving our customer service standards.”

Claude De Luca
Vice-President & General Manager
Corbeil Appliances

“Thanks to the collaboration of Statopex, we were capable of raising our customer service to a higher level and improve conformity in prohibiting sales to minors. Statopex stands out by its professionalism, customized service and execution promptness.”

Mario Sauvé
Senior Director
Convenience stores Network
Ultramar Ltée

“At first, the implementation of a Mystery Shopping program caused a stir at Passion Jardins. Since then, the program has become an annual priority for our retailers. As a training and awareness-raising tool, our employees are now aware of their impact on the customer experience. Statopex has carefully guided us towards this objective.”

Robert Nadeau
Marketing Director
Passion Jardins

“With only a few days notice, Statopex conducted an important study on the distribution of our products to Quebec supermarkets. The accuracy of their data allowed us to act quickly in order to increase our sales and market share.”

Mario Latendresse
President
Saladexpress

“Committed and eager to meet our expectations, Statopex continuously innovates the management process of their Mystery Shopping program by developing new control and measurement tools that largely contribute to the credibility of the program within our team. We appreciate management’s availability, openness and great willingness to support us in our efforts to improve our Mystery Shopping programs.”

Chantal Meilleur
Training and Customer Relations Department
Couche-Tard

“We have been doing business with Statopex for over 3 years for audits and we are very satisfied with their service. The people with whom we collaborate are effective and reliable and are particularly dedicated in offering quality service. »

Marilyne Fournier 
Marketing Research
Sobeys Inc.

“ Instore Focus Inc. has worked with Statopex for several years. The skill, knowledge and experience Statopex brings to services our business is second to none in the business. Their National field execution is excellent. Most importantly the feedback and reporting packages we receive are timely and invaluable aiding Instore Focus benchmarks our quality control efforts through your Mystery Shop Program. Statopex has been a critical part of our Quality Control team and we continue to value his contribution to our program.”

John Baird 
President
Instore Focus Inc.