Established in 1987, Statopex is a team of experts who develop customized Mystery Shopping programs used to evaluate the quality of the customer service and experience provided at a location or to validate compliance of retail stores to the Act prohibiting the sale to minors. Statopex also develops customized merchandising programs and various sales force support services.
Mystery Shopping
Field Marketing
Merchandising
Statopex is proud to count amongst its customers, businesses of national status and leaders in their own market, and thanks them for their vote of confidence throughout the years.
Testimonials
“Having worked together for the past several years, Statopex largely contributed to increasing the quality of our customer service in our stores. The skilled secret shoppers assigned to the program generate reliable evaluation reports that allow us to readily identify opportunities for improving our customer service standards.”
Claude De Luca
Vice-President & General Manager
Corbeil Appliances
“Thanks to the collaboration of Statopex, we were capable of raising our customer service to a higher level and improve conformity in prohibiting sales to minors. Statopex stands out by its professionalism, customized service and execution promptness.”
Mario Sauvé
Senior Director
Convenience stores Network
Ultramar Ltée
“At first, the implementation of a Mystery Shopping program caused a stir at Passion Jardins. Since then, the program has become an annual priority for our retailers. As a training and awareness-raising tool, our employees are now aware of their impact on the customer experience. Statopex has carefully guided us towards this objective.”
Robert Nadeau
Marketing Director
Passion Jardins
“With only a few days notice, Statopex conducted an important study on the distribution of our products to Quebec supermarkets. The accuracy of their data allowed us to act quickly in order to increase our sales and market share.”
Mario Latendresse
President
Saladexpress
“Committed and eager to meet our expectations, Statopex continuously innovates the management process of their Mystery Shopping program by developing new control and measurement tools that largely contribute to the credibility of the program within our team. We appreciate management’s availability, openness and great willingness to support us in our efforts to improve our Mystery Shopping programs.”
Chantal Meilleur
Training and Customer Relations Department
Couche-Tard
“We have been doing business with Statopex for over 3 years for audits and we are very satisfied with their service. The people with whom we collaborate are effective and reliable and are particularly dedicated in offering quality service. »
Marilyne Fournier
Marketing Research
Sobeys Inc.
We can analyze the in-field effectiveness of your marketing strategies and those of your competitors.
If your products were the only ones available on the shelf, it would be so simple! Obviously, this is not the case. Strategies are therefore needed to carve out a niche in the marketplace. Our Field Marketing experts are specialized in researching and gathering information that is crucial for your Sales & Marketing managers and decision-makers. Our reports are snapshots of the marketplace that help you to act quickly, precisely and effectively. Our Field Marketing services are invaluable analysis tools that help you to understand exactly what's happening in the market, thereby helping you to optimize your retail sales and service performance. Our experts have conducted many types of visits: Category distribution analyses:
Field promotion snapshot:
Evaluating the Competition
Or any other customized audit:
"In one year, we verified, analyzed and validated data on over 88,500 price-product relationships to help guide a client with market positioning.
In compliance with our client’s instructions, we visited over 1,100 stores across Canada in just 10 days. We then compiled and analyzed 8,800 items that were strategically categorized in an easy-to-read report." Interested in this service? Please contact-us!  |
