 Do you have reference points to adequately measure and improve the quality of your customer service? Do your employees respect your customer services standards?
Your customers see everything! Does your customer service live up to your customers’ expectations? Your customers see everything! Does your customer service live up to your customers’ expectations? Do your customers receive all the attention they deserve?
Our Secret Shoppers will help you find out! Do all your stores/locations respect your operational standards at all times? Do all of your employees have the knowledge needed to adequately promote your products and services to potential customers? Do all your employees have sufficient training to provide the desired customer service experience?
Our Secret Shoppers will help you find out! Do all your employees fully explain your promotions to customers? Is your promotional material visible, timely and properly installed in all your points of sale?
Our Secret Shoppers will help you find out!
Do you want to ensure effective merchandising of your products?
Do you have to redo your plan-o-grams and product layouts in a condensed timeframe?
Do you want to install impactful displays at your retail locations in order to support a promotional event?
Do you need additional relevant information to substantiate a strategic decision? |
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Welcome to our Web SiteStatopex is renowned for its expertise: Field Marketing Established in 1987, Statopex is a team of experts who develop customized Mystery Shopping programs used to evaluate the quality of the customer service and experience provided at a location or to validate compliance of retail stores with the Act prohibiting the sale to minors. Statopex also develops customized merchandising programs and offers various sales force support services. We are your eyes, your ears and your nose in the field. Express NewsStatopex Inc. is celebrating 25 years of valued service to its clients. Its president, Daniel Chailler, and the entire Statopex team are proud of the great success over the years. Sincere thanks to our precious partners, clients, agents and mystery shoppers who have largely contributed to our success. Press Release – January 17, 2012 |
Some clients:
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Your customers: important assets to protectMore than anyone else, you know that a great deal of money must be invested to attract new customers. If these customers go somewhere else, regaining their trust can be most challenging… and very costly. The Statopex Mystery Shopping program allows you to sound out customer opinions in response to the services provided by your employees. This program will offer insight and identify improvements to be made to your customer service standards in order to retain your valuable customers and provide great service to a new pool of potential clients.
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Field data to make the right decisionAnalyzing the in-store implementation of your marketing strategies – and those of your competitors. If your products were the only ones available on the shelf, it would be so simple! Obviously, this is not the case. Strategies are therefore needed to carve out a niche in the marketplace. Our Field Marketing experts are specialized in researching and gathering information that is crucial for your Sales & Marketing managers and decision-makers. Our reports are snapshots of the marketplace that help you act quickly, precisely and effectively. Our Field Marketing services are invaluable analysis tools that help you understand exactly what's happening in the market, thereby helping you to optimize your retail sales and service performance.
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Ensuring your product is in the right place at the right time!Do you want to maximize the return on your advertising, promotional and merchandising investments? With Statopex' merchandising service, you will benefit from our team of qualified merchandisers who will help you accomplish all merchandising tasks, thus enabling your sales team to focus on the selling of your products and on promotional events. Our team of experts supports or can become your sales force when implementing your marketing activities. We operate all across Canada, in all categories of retail sales and services. Our mandates are many and varied.
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