Established in 1987, Statopex is a team of experts who develop customized Mystery Shopping programs used to evaluate the quality of the customer service and experience provided at a location or to validate compliance of retail stores to the Act prohibiting the sale to minors. Statopex also develops customized merchandising programs and various sales force support services.
Mystery Shopping
Marketing Surveys
Merchandising
Statopex is proud to count amongst its customers, businesses of national status and leaders in their own market, and thanks them for their vote of confidence throughout the years.
Testimonials
“For the past several years, Statopex has carried out various types of in store mandates for us. I allot them the following qualities: very good quality of in store mandates execution, qualified and knowledgeable representatives, great availability and flexibility of its personnel, reliability of information collected, excellent customer service and respect of scheduled time-frame.”
Marie-Chantal Lecomte
Marketing Research Analyst
Metro
“Having worked together for the past several years, Statopex largely contributed to increasing the quality of our customer service in our stores. The skilled secret shoppers assigned to the program generate reliable evaluation reports that allow us to readily identify opportunities for improving our customer service standards.”
Claude De Luca
Vice-President & General Manager
Corbeil Appliances
“Thanks to the collaboration of Statopex, we were capable of raising our customer service to a higher level and improve conformity in prohibiting sales to minors. Statopex stands out by its professionalism, customized service and execution promptness.”
Mario Sauvé
Senior Director
Convenience stores Network
Ultramar Ltée
“At first, the implementation of a Mystery Shopping program caused a stir at Passion Jardins. Since then, the program has become an annual priority for our retailers. As a training and awareness-raising tool, our employees are now aware of their impact on the customer experience. Statopex has carefully guided us towards this objective.”
Robert Nadeau
Marketing Director
Passion Jardins
“With only a few days notice, Statopex conducted an important study on the distribution of our products to Quebec supermarkets. The accuracy of their data allowed us to act quickly in order to increase our sales and market share.”
Mario Latendresse
President
Saladexpress
“Committed and eager to meet our expectations, Statopex continuously innovates the management process of their Mystery Shopping program by developing new control and measurement tools that largely contribute to the credibility of the program within our team. We appreciate management’s availability, openness and great willingness to support us in our efforts to improve our Mystery Shopping programs.”
Chantal Meilleur
Training and Customer Relations Department
Couche-Tard
“We have been doing business with Statopex for over 3 years for audits and we are very satisfied with their service. The people with whom we collaborate are effective and reliable and are particularly dedicated in offering quality service. »
Marilyne Fournier
Marketing Research
Sobeys Inc.
“ Instore Focus Inc. has worked with Statopex for several years. The skill, knowledge and experience Statopex brings to services our business is second to none in the business. Their National field execution is excellent. Most importantly the feedback and reporting packages we receive are timely and invaluable aiding Instore Focus benchmarks our quality control efforts through your Mystery Shop Program. Statopex has been a critical part of our Quality Control team and we continue to value his contribution to our program.”
John Baird
President
Instore Focus Inc.
MANAGEMENT AND PROTECTION OF PERSONAL INFORMATIONStatopex has always afforded great importance and care to the protection of your personal information. With the aim of ensuring that your rights in this respect are always protected, Statopex has adopted a confidentiality policy in order to protect the privacy of Mystery Shoppers / Merchandisers and potential candidates registering on our Web site, as well as the confidential information of its partner-clients. Confidentiality is an integral part of the code of ethics of our company. As such, we rigorously protect your personal information and strictly observe all regulations pertaining to the protection of personal information. Collection and use of personal informationFor all our Mystery Shoppers / Merchandisers and potential candidates registering on our Web site (www.statopex.com) Statopex pledges not to collect any personal information without your consent. At the time of your registration as a Mystery Shopper, some data such as your name, address, telephone number and e-mail address are requested in order for us to identify you and communicate with you. Additional pertinent information is also requested in order to build your Mystery Shopper’s profile for the achievement of your Mystery Shopper’s mandates. This additional data is optional and not compulsory. This personal information allows us to better target the profile of our Mystery Shoppers in accordance with the requests of our partner-clients as they pertain to social-demographic data, all this in conjunction with our various clients’ targeted public. At no time, your personal information which allows you to be identified will be transmitted to anyone. Only those employees of Statopex who require access to this information in the execution of their duties are given access to your personal information collected on our Web site. Should we be required to release any personal information whatsoever, we would undoubtedly communicate with those concerned to obtain their prior authorization. At all times, the confidentiality of the information regarding the Mystery Shoppers assigned to evaluate the points of sale is assured. Should an exception arise, a prior authorization shall be requested of you and in all cases, you will have the option to refuse. Protection of our partner-clients’ dataStatopex garantees to its partner-clients the exclusive use of the data gathered within the scope of the various mandates that are granted. Our partner-clients decide for themselves the level of accessibility of the data / reports granted to those involved, in accordance with the various structures / hierarchy of their own organization. Any information in relation to a specific mandate is accessible only to those persons of such organization for whom consent of access was previously authorized. Storing of personal informationStatopex retains the personal information of the agents (Mystery Shoppers or Merchandisers) as long as we do not receive a notice on your part to withdraw the information from our agent list. In order to do so, please communicate with the coordination department via email at coordination@statopex.com . SecurityStatopex secures your personal information in very high encryption levels. The agents’ and clients’ sections of the Statopex Web site are highly secured. All confidential information found there is encrypted and subject to a recognized certification Geo Trust SSL CA. Security measures and procedures have been put in place in order to prevent any unauthorized access and protect confidential data against information theft, malicious use or fraudulent modification of the information. To confirm the validity of our security certificate, click here. https://smarticon.geotrust.com/smarticonprofile?Referer=http://www.statopex.com Consultation and modification of personal informationAccess to your Statopex profile is protected by a confidential password, known only to you. It is therefore your responsibility to keep it in a secure location and keep it confidential. Note that should you forget your password, a temporary password will be delivered to you and you will be responsible for creating a new one, which only you will know. CookiesCookies are small text files placed on your hard drive from some pages of the Web site. They are harmless and unable to retrieve information from your hard drive, where only you have full control. They cannot run programs and do not contaminate your computer. Usage of cookies in the computer world serves to personalize and maximize your online experience and save you some time. They are assigned exclusively to your computer and can be decoded only by a Web server inside the domain which installed the cookie on your computer. Most browsers automatically accept cookies by default. Should you wish to do so, it is possible for you to modify your options in order to refuse cookies. Note, on the other hand, that you can set your browser options in order to be warned each time a cookie is trying to be installed, which will allow you to accept or refuse the cookie on a case by case basis. However, if you choose to refuse the cookies, this may decrease performance and diminish your experience on the Statopex Web site. Changes to the confidentiality policyIn the event that Statopex should modify its confidentiality policy, you will be advised beforehand through these pages. This way, you will always be informed of Statopex’s policies regarding management and protection of personal information. To contact usFor all questions or comments regarding our confidentiality policy or any other question, we invite you to contact us: by email : info@statopex.com |
