Established in 1987, Statopex is a team of experts who develop customized Mystery Shopping programs used to evaluate the quality of the customer service and experience provided at a location or to validate compliance of retail stores to the Act prohibiting the sale to minors. Statopex also develops customized merchandising programs and various sales force support services.
Mystery Shopping
Field Marketing
Merchandising
Statopex is proud to count amongst its customers, businesses of national status and leaders in their own market, and thanks them for their vote of confidence throughout the years.
Testimonials
“Having worked together for the past several years, Statopex largely contributed to increasing the quality of our customer service in our stores. The skilled secret shoppers assigned to the program generate reliable evaluation reports that allow us to readily identify opportunities for improving our customer service standards.”
Claude De Luca
Vice-President & General Manager
Corbeil Appliances
“Thanks to the collaboration of Statopex, we were capable of raising our customer service to a higher level and improve conformity in prohibiting sales to minors. Statopex stands out by its professionalism, customized service and execution promptness.”
Mario Sauvé
Senior Director
Convenience stores Network
Ultramar Ltée
“At first, the implementation of a Mystery Shopping program caused a stir at Passion Jardins. Since then, the program has become an annual priority for our retailers. As a training and awareness-raising tool, our employees are now aware of their impact on the customer experience. Statopex has carefully guided us towards this objective.”
Robert Nadeau
Marketing Director
Passion Jardins
“With only a few days notice, Statopex conducted an important study on the distribution of our products to Quebec supermarkets. The accuracy of their data allowed us to act quickly in order to increase our sales and market share.”
Mario Latendresse
President
Saladexpress
“Committed and eager to meet our expectations, Statopex continuously innovates the management process of their Mystery Shopping program by developing new control and measurement tools that largely contribute to the credibility of the program within our team. We appreciate management’s availability, openness and great willingness to support us in our efforts to improve our Mystery Shopping programs.”
Chantal Meilleur
Training and Customer Relations Department
Couche-Tard
“We have been doing business with Statopex for over 3 years for audits and we are very satisfied with their service. The people with whom we collaborate are effective and reliable and are particularly dedicated in offering quality service. »
Marilyne Fournier
Marketing Research
Sobeys Inc.
|
Statopex is actively involved and is a member of various Quebec, Canadian and North-American professional associations. Here is a partial list of professional associations in which we are actively involved: MSPA - Mystery Shopping Providers Association
The MSPA is the largest professional trade association in its industry, dedicated to improving service quality using anonymous resources. With over 400 member companies worldwide, their diverse membership includes marketing research and merchandising companies, private investigation firms, training organizations and companies that specialize in providing mystery shopping services. Their member companies work with their clients to establish mechanisms to measure and improve levels of customer service. Daniel Chailler, Founder and President of Statopex, is a member of the board of directors of the Mystery Shopping Providers Association. RAC - Retail Advertising and Marketing Club
RAC, the Retail Advertising and Marketing Club, is based in Toronto, but has members across Canada. RAC's objective is to provide a forum for retail advertising and marketing professionals to meet, discuss vital issues, explore trends, exchange ideas and experience dynamic presentations featuring renowned retailing experts. CQCD - Conseil Québécois du Commerce de Détail
The "Conseil québécois du commerce de détail" represents the business community of Quebec retailers, promoting its sector of activities and defending the interests of its members in order to ensure a solid development of Quebec's retail trade. CTAC - Council of Food Processing and Consumer Products
The Council of Food Processing and Consumer Products (CTAC) is a combination of the strengths of the industry, regrouping the "Association des manufacturiers de produits alimentaires du Québec" (AMPAQ), the "Conseil de la boulangerie du Québec" (CBQ), the "Association des abattoirs avicoles du Québec" (AAAQ) and the "Conseil de l'industrie acéricole" (CIA). Its mission is, on one hand, to represent, promote and defend the interests of its members to all parties of the food processing and consumer products industry, and on the other hand, to feature the competitiveness of its members on the Quebec, Canadian and foreign markets. Canadian Franchise Association
The Canadian Franchise Association represents over 350 franchise companies and the professionals who support this way of doing business. Our board of directors represents all regions of the country, and promotes a strong code of ethics as well as the mandatory use of the CFA disclosure document guide. In signing on as a CFA member, a company agrees to give potential franchisees all the information they require to make a viable business decision. |
